We will endeavour to facilitate the best learning experience, appropriate for your needs.
If at any point this endeavour fails to meet your expectations or satisfaction then we will confront this deficiency, together, as it happens. We will make every effort to avoid raising failure or deficiency after the event when there is nothing we can do, together, to provide remedy.
After the event, we will not send you a “happy sheet” or detailed questionnaire. All we ask is that you provide 3 important pieces of reflection that will make a difference :
- Did the learning experience meet your needs?
- Was the learning experience a good use of your time?
- What would you suggest we alter or change for people who participate in this learning experience in the future?
This is our commitment.
Simple isn’t it. So would you be willing to work with a charter like that as a basis for your learning experience?